| Eligibility Criteria | |
|---|---|
| Job Role | Salesforce Support Specialist |
| Education | BE/B. Tech (CS/IT), BCA, MCA, Bsc |
| Branch | All |
| Batch | All |
| CTC | Depends on interview |
| Experience | 2+ years |
| Job Location | Vadodara |
| Join us On Telegram | Click Here |
We are seeking a dedicated and skilled Salesforce Support Specialist to join our team. As a Salesforce Support Specialist, you will play a crucial role in maintaining and supporting our Salesforce platform, ensuring its smooth operation and integration with other applications. Your expertise will be instrumental in providing operational support, handling user inquiries, and implementing solutions to enhance our Salesforce environment. If you have a passion for technology, excellent problem-solving skills, and a desire to contribute to the success of our organization, we encourage you to apply.
Responsibilities:
- User and License Management:
- Assist in managing user accounts, including new user setup, deactivation, and permissions management.
- Handle roles, profiles, public groups, OWD (Organization-Wide Defaults), and sharing rules configurations.
- Requirements Gathering and Solution Delivery:
- Collaborate with Enterprise Technology leadership to understand stakeholder requirements.
- Document user requests and design and implement effective solutions using Salesforce functionalities.
- Documentation and Technical Mapping:
- Contribute to the maintenance of systems documentation and technical maps for the Salesforce platform.
- Quality Assurance and Testing:
- Assist in QA activities, ensuring the smooth deployment of new features and functionality.
- Participate in User Acceptance Testing (UAT) processes where appropriate.
- User Support:
- Handle user support tickets related to Salesforce, resolving issues efficiently to ensure minimal disruptions.
- Provide ongoing user training to enhance platform utilization and user satisfaction.
- Agile Participation:
- Actively participate in Scrum ceremonies, contributing to the team’s collaborative efforts.
Knowledge and Skills:
- Proficiency in Sales Cloud, Service Cloud, and Experience Cloud (Community) within Salesforce.
- Familiarity with Salesforce Flows and APEX code to develop custom functionalities.
- Ability to utilize Microsoft Excel for data assessment, manipulation, and analysis.
- Strong troubleshooting skills with the ability to perform Root Cause Analysis on application issues.
- Excellent critical thinking and problem-solving abilities to tackle complex challenges.
- Adaptability in dealing with changes and ambiguity, finding innovative ways to advance projects.
- Exceptional written and verbal communication skills, enabling effective interaction with all levels of the organization.
- Strong organizational skills, adept at time management and prioritization.
- Ability to manage multiple projects concurrently and drive them to successful completion with minimal guidance.
Requirements:
- Bachelor’s degree in a related field; relevant experience may be considered as a substitute for a degree.
- Minimum of 2 years of experience in software support, preferably in Salesforce environments.
- At least 1 year of hands-on experience with Salesforce platform administration and support.
Join our dynamic team as a Salesforce Support Specialist and be at the forefront of maintaining and enhancing our Salesforce platform to drive business success. Your expertise and dedication will contribute to the seamless operation of our technology ecosystem and enable our organization to thrive in the digital era. click here
