| Eligibility Criteria | |
|---|---|
| Job Role | Junior Salesforce Administrator ( EMEA) |
| Education | BE/B. Tech (CS/IT), BCA, MCA, Bsc |
| Branch | All |
| Batch | All |
| CTC | Depends on interview |
| Experience | 1 year+ |
| Job Location | Hyderabad |
| Join us On Telegram | Click Here |
As a Junior Salesforce Administrator, you will be responsible for supporting and maintaining our Salesforce platform. You will collaborate with cross-functional teams to gather requirements, configure Salesforce, and ensure the system meets the needs of our organization. This role offers an excellent opportunity for a motivated individual with a strong interest in Salesforce administration and a desire to develop their skills in a dynamic and fast-paced environment. Your key focus will be on providing an exceptional user experience, addressing support tickets, and prioritizing user satisfaction.
Key Responsibilities:
- User and License Management:
- Manage user settings, including new user setup and deactivation.
- Configure roles, profiles, permissions, and public groups.
- User Support:
- Address and resolve support tickets promptly.
- Provide first-line support to users in various departments (Marketing, Sales, Operations, and Service).
- Requirements Gathering:
- Identify and gather requirements from users and stakeholders to understand their needs and challenges.
- Salesforce Configuration:
- Implement Salesforce configuration changes, such as flow automation, fields, page layouts, record types, custom settings, dashboards, and reports.
- Configure objects, fields, relationships, workflows, schema, and security models based on design specifications.
- Data Management:
- Perform data migration tasks using tools like Data Loader and Workbench for large data sets.
- Conduct data loading and data cleaning tasks.
- Salesforce Development:
- Utilize Dynamic Apex to access sObjects, retrieve field information, create Visualforce components, and execute SOQL, SOSL, and DML queries.
- Reporting and Analytics:
- Design reports and dashboards using advanced techniques like dynamic filtering, summary formulas, change calculations, row-level formulas, and conditional formatting.
- Documentation and Training:
- Maintain and enhance existing documentation and training materials.
- Communication and Collaboration:
- Demonstrate excellent written and verbal communication skills with strong attention to detail.
- Collaborate effectively within a team and work independently when required.
- Problem-Solving:
- Apply analytical and problem-solving skills to troubleshoot and resolve issues.
Qualifications and Background:
- Salesforce product knowledge and 1+ years of hands-on administration experience with Sales Cloud or Service Cloud.
- Certified Salesforce Administrator with Trailhead Badges/Super Badges.
- Bachelor’s degree or professional qualification.
- Additional Salesforce certifications such as Developer 1 would be an asset.
- Knowledge of lightning components and/or Field Service Lightning, Salesforce Experience Cloud, CPQ, JIRA, Slack, and Pardot would be advantageous.
Knowledge, Skills, and Abilities:
- Proactive attitude towards platform enhancements and implementing best practice solutions.
- Availability and responsiveness to questions.
- Excellent relationship-building skills and ability to liaise with stakeholders.
- Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
- Enthusiasm towards continued personal/professional development in the Salesforce environment.
- Willingness to work UK business hours.
Benefits:
- Please specify the details of the benefits offered by your organization.
Interested applicants can click here
