| Eligibility Criteria | |
|---|---|
| Job Role | System Engineer |
| Education | All degree |
| Branch | All |
| Batch | 2018 To 2024 |
| CTC | Depends on interview |
| Experience | Freshers |
| Job Location | Hyderabad |
| Join us On Telegram | Click Here |
We are seeking a highly skilled and motivated IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical assistance and support to end-users for various IT-related issues. The ideal candidate should possess a strong troubleshooting ability, excellent communication skills, and a customer-centric approach to deliver efficient solutions to our employees.
Responsibilities:
- Troubleshoot and Resolve Incidents: Respond to and resolve day-to-day incidents and problems reported by end-users. Provide timely updates in the ticket logging tool to track issue progress and resolution.
- Desktop/Laptop OS Support: Diagnose and resolve desktop and laptop operating system issues, including troubleshooting errors, performance problems, and configuration issues.
- Hardware and Peripheral Support: Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
- Software/Application Support: Install, re-install, configure, and troubleshoot software and applications on end-users’ systems.
- E-mail Client Configuration: Set up and troubleshoot e-mail clients to ensure seamless communication for users.
- Antivirus Management: Install antivirus software on desktops and laptops and ensure regular updates of virus definitions. Address issues related to automatic updates that have failed.
- Basic Network Troubleshooting: Perform basic network troubleshooting to diagnose and resolve connectivity-related issues.
- Vendor Hardware Expertise: Demonstrate problem-solving capability in resolving hardware issues for laptops and desktops from various vendors such as Wipro, IBM, HP, Dell, etc.
- Provide Technical Assistance: Offer technical guidance and support to end-users to resolve their IT-related queries and problems.
- Document and Knowledge Sharing: Maintain accurate records of support activities, solutions, and documentation to create a knowledge base for future reference.
Qualifications and Skills:
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field.
- Technical Support Experience: Minimum of 2 years of experience in providing technical support and troubleshooting in an IT environment.
- Operating System Proficiency: Strong understanding of desktop and laptop operating systems (Windows, macOS, or Linux) and their troubleshooting.
- Hardware and Peripheral Knowledge: Proficient in installing, configuring, and troubleshooting desktops, laptops, printers, scanners, and other peripherals.
- Software/Application Expertise: Experience in installing, configuring, and troubleshooting software and applications on various platforms.
- E-mail Client Experience: Familiarity with setting up and troubleshooting e-mail clients like Outlook, Thunderbird, or other popular clients.
- Antivirus Management: Familiarity with antivirus software installation and management, including handling virus definition updates.
- Networking Skills: Basic understanding of network troubleshooting concepts and protocols.
- Problem-Solving Skills: Strong analytical and problem-solving capabilities to quickly analyze and diagnose technical issues.
- Customer Service Orientation: Excellent communication and customer service skills to interact effectively with end-users and provide a positive support experience.
Apply Here For This Post click here
