| Eligibility Criteria | |
|---|---|
| Job Role | Analyst |
| Education | BE/B. Tech (CS/IT), BCA, MCA, Bsc |
| Branch | All |
| Batch | All |
| CTC | Depends on interview |
| Experience | 2+ Years |
| Job Location | Hyderabad |
| Join us On Telegram | Click Here |
Job Description: As a Salesforce Administrator at Novartis, you will play a vital role in managing user operations, data management, incident handling, and configuration activities within the Salesforce instance. Your responsibilities will encompass various aspects of Salesforce administration and collaborating with business stakeholders to meet their requirements. You will work in an Agile environment, following ITIL processes and ensuring adherence to diverse teams’ needs.
Responsibilities:
- Manage user operations, including user creation, update, activation, and profile/role updates.
- Perform data loading and data management tasks, ensuring data integrity and validation.
- Handle incidents and service requests related to different business modules within the Salesforce instance, from simple to complex.
- Collaborate with business teams to understand survey requirements and implement necessary configurations.
- Adhere to Agile principles and ITIL processes while working on requests.
- Configure Salesforce settings, troubleshoot configurations, and coordinate with allied application teams to resolve issues.
- Work closely with the business team to understand configuration requirements, address issues, perform testing activities, and manage CRM activities.
- Coordinate effectively within the team and with business stakeholders to ensure seamless collaboration.
Minimum Requirements:
Essential:
- Strong experience in user and license management, including user setup/deactivation, roles, profiles, permissions, and public groups.
- Proficiency in Salesforce configuration changes, such as Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
- Hands-on experience with data importing and exporting using tools like data loader, workbench, and other related tools.
Desirable:
- Knowledge of Salesforce security model, including sharing rules, OWD (Organization-Wide Default), Folder, and Folder Security settings.
- In-depth understanding of Salesforce Objects and their relationships, such as lookup, master-detail, self, and hierarchical relationships.
- Salesforce Administration certification.
- Familiarity with Agile principles and ITIL processes.
- Experience range: 2-4 years.
Apply now and be a part of our exciting journey! Click here
